Privacy policy

Who is responsible for your data

• Trade name: Euronest Apartamentos
• Email: reservaseuronest@gmail.com
• Phone: +34 602 701 946

What data we process

• Request details: name, email, phone or WhatsApp, country of residence, dates, number of guests, apartment or city and the message you write to us.
• Payment records that we enter manually (amount, date and payment method). The website does not take payments and we never store your full card details.
• Minimal technical data: your IP address, irreversibly encrypted, to limit abusive submissions. It is deleted after 24 hours.
• If you write to us by WhatsApp or email, the content of that conversation.

Why we use it

• To manage your request and booking: check availability, contact you, confirm the booking and send you the acknowledgement email and the voucher.
• To let you check the status of your booking with your booking reference and PIN or the voucher QR code.
• To comply with legal obligations (accounting, tax and, where applicable, guest registration).
• To protect the website from abuse.

We do not use your data for advertising and we never sell it.

Legal basis and authorisation

We process your data because it is necessary to manage the booking you request (pre-contractual steps and contract), to comply with legal obligations and, for protection against abuse, on the basis of our legitimate interest.

When you send a form you also expressly authorise us to process your data for these purposes, as required, among others, by Colombian Law 1581 of 2012.

Who we share it with

We do not share your data with third parties unless required by law. We use providers that process data on our behalf under contract: Supabase (database and files), Vercel (website hosting) and Resend (email delivery).

If you contact us by WhatsApp, that conversation is handled by WhatsApp (Meta) under its own privacy policy.

International transfers

Our providers store data in the United States. These transfers are made with the safeguards required by law (for example the European Commission's standard contractual clauses or the EU-US Data Privacy Framework, depending on the provider).

As we work with apartments in several countries, your data may also be needed in the country where the apartment you book is located.

How long we keep it

• Requests that are never confirmed and have no payments: they are deleted automatically 12 months after the request, once the stay dates have passed.
• Confirmed bookings and their payments: as long as legal, tax and accounting obligations require (usually between 5 and 10 years, depending on the country).
• Technical IP records: 24 hours.

Your rights

You can ask at any time to access, correct, update or delete your data, to object to or restrict its processing, to receive it in a portable format and to withdraw your authorisation.

Write to us at reservaseuronest@gmail.com with your name and, if you have one, your booking reference. We will reply within the legal deadlines.

If you are not satisfied, you can complain to the data protection authority of your country, for example the Spanish Data Protection Agency (aepd.es) in Spain or the Superintendence of Industry and Commerce (sic.gov.co) in Colombia.

Security

We apply technical and organisational measures: encrypted connections, restricted access to the management panel and the database, and per-user access controls.

Minors

The website is not aimed at people under 18. Bookings must be made by an adult.

Changes

We may update this policy. The current version will always be published here with its date.